Customer Experience Design Coaching

Amplify Your Business is a broker focused program which empowers brokers to design and deliver great client experiences. The program mantra is: 

“Attract. Inspire. Engage your ideal client to unlock your referral market and re-ignite your passion for your Business!”

This program will show you how to turn sales conversations with clients into valuable long-term relationships that grow equity and revenue, rather than short-term transactions. 

 

Unlike other programs geared towards increasing profit margins through price or headcounts, C1 builds profits by enhancing your clients’ experience.  This formula creates happier clients who keep coming back for more because they know that you have their best interests at heart – not just a sale.

At the end of this 10-week program you will:

  • Articulate what Client Experience is
  • Understand why Client Experience is important
  • Create your own C1 vision for your organisation
  • Create your ideal client profile
  • Understand your ideal client journey map
  • Map your ideal client journey
  • Identify and implement measures across your ideal client journey
  • Identify and implement strategic Client communication to drive positive behaviour