Shhh…I have a secret

Customer service is a hot topic and can make or break your business. Consumers have little patience for poor customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier.

If you provide them with a simple, efficient, pleasant experience buy more from your business over and over, they will stay longer, and, more importantly, they will tell everyone they know!

There are three secrets to good customer service, the first one we are going to conquer is knowing exactly what YOU want.

You are the captain of the ship and the visionary for the future of your business, so you need to have a clearly defined plan for your business and that includes customer service. There are three main goals you need to consider:

  1. It needs to be easy for your customers to do business with you. You can do this with advertised discounts, kiosks, your website, and other technology-based programs to help them shop.
  2. Doing business with you needs to be a warm and pleasant experience. Your staff must be knowledgeable, approachable, warm and patient. Your customers need to feel like they are getting good value for their time and money. Perceived value goes beyond the price of the products and extends to their shopping experience. Keep in mind that customers are willing to pay double the price when they perceive four times the value.
  3. Change your mindset and ask yourself “How can I NOT afford to do these things?” This should not be a question of expenses but making and keep happy customers.

With these thoughts in mind, you also need to take a few things into consideration when deciding on the actual programs and standards you will put into place.

  1. Share your customer service vision with the rest of your team.
  2. Connect your incentive programs and bonuses directly to customer service.
  3. Monitor the level of customer service your team is delivering.
  4. Know when you can ignore what your customers want.
  5. Continuously focus on your goals.

 

Now that you know what you want, you can start thinking about how to meet those wants and create a positive customer service experience.

If you’re having a hard time deciding on what you want, the tools, resources and coaches in our GUIDED TOUR can help you define the wants and needs of your company in relation to customer service.

62 thoughts on “Shhh…I have a secret

  1. Hi, this weekend is good designed for me, for the reason that this point in time i am reading this impressive informative article here at my residence. Benedikta Merwin Manolo

  2. I was reading through some of your posts on this website and I believe this site is very informative! Keep on posting. Barby Jecho Litt Eda Morley Artamas

  3. After looking over a handful of the blog posts on your web site, I really like your technique of writing a blog. I bookmarked it to my bookmark site list and will be checking back soon. Take a look at my website too and tell me your opinion. Donica Eduardo Corie

  4. Hi, I do believe your blog could be having browser compatibility problems. When I take a look at your blog in Safari, it looks fine however, when opening in IE, it has some overlapping issues. I simply wanted to give you a quick heads up! Other than that, great website! Selia Ethan Karee

  5. You made some decent points there. I checked on the web for more info about the issue and found most individuals will go along with your views on this website. Bea Josiah Gayner

  6. Hi, I think your site could possibly be having internet browser compatibility problems. Whenever I take a look at your web site in Safari, it looks fine however when opening in Internet Explorer, it has some overlapping issues. I simply wanted to provide you with a quick heads up! Other than that, excellent site! Belita Warde Lunseth

  7. Yes! The story circle is analogous to a 3-act structure. Steps 1-2 are Act 1, Steps 3-6 are Act 2, and Steps 7-8 are Act 3. Sorry it took me so dang long to notice this message. Roze Saul Argus

  8. After checking out a few of the blog articles on your website, I honestly like your way of writing a blog. I bookmarked it to my bookmark webpage list and will be checking back in the near future. Please check out my web site too and let me know what you think. Carmencita Bernard Olivier

  9. I am not sure where you are getting your info, but great topic. I needs to spend some time learning more or understanding more. Thanks for wonderful information I was looking for this information for my mission. Kaila Mohammed Costin

  10. This is really interesting, You are a very skilled blogger. I have joined your feed and look forward to seeking more of your fantastic post. Also, I ave shared your website in my social networks! Bernadette Eli Gwenora

  11. Fantastic site. Plenty of useful information here. I am sending it to a few pals ans additionally sharing in delicious. And naturally, thanks in your effort! Christin Van Barger

  12. Thank you for sharing your thoughts. I really appreciate your efforts and I am waiting for your further post thank you once again.| Corilla Falkner Emmit

  13. Great blog post. I find out something a lot more tough on different blogs day-to-day. It will certainly always be promoting to review material from other writers as well as exercise a little something from their shop. I?d like to make use of some with the web content on my blog whether you don?t mind. Natually I?ll give you a link on your web blog site. Thanks for sharing. Bunni Jaye Eliathan

  14. You have made some really good points there. I looked on the web to learn more about the issue and found most people will go along with your views on this website. Lauri Val Crenshaw

  15. It is really a great and useful piece of info. I am glad that you shared this helpful info with us. Please keep us informed like this. Thank you for sharing. Odille Neale Zoes

  16. First mover advantage stealth crowdsource angel investor backing accelerator seed round startup client freemium burn rate supply chain infrastructure success. Infographic success growth hacking traction startup pitch twitter hackathon launch party niche market strategy burn rate infrastructure. Liane Aldo Agathy

  17. That is a really good tip particularly to those fresh to the blogosphere. Short but very accurate info?Thank you for sharing this one. A must read article! Sue Carlyle Grethel

  18. Just desire to say your article is as amazing. The clearness in your post is simply great and i can assume you are an expert on this subject. Well with your permission allow me to grab your RSS feed to keep up to date with forthcoming post. Thanks a million and please keep up the rewarding work. Nadiya Ronny Grimonia

  19. Hey there outstanding blog! Does running a blog like this take a lot of work? I have no knowledge of programming but I had been hoping to start my own blog soon. Anyhow, should you have any recommendations or tips for new blog owners please share. I understand this is off subject nevertheless I just wanted to ask. Cheers! egluopu.se/map35.php voluspa ljus stockholm Antonia Benedick Karly

  20. My family always say that I am killing my time here at web, except I know I am getting experience every day by reading thes pleasant articles or reviews.| Costanza Raynard Ethbun

  21. Just wish to say your article is as astounding. The clearness in your post is just nice and i could assume you are an expert on this subject. Fine with your permission allow me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please carry on the gratifying work. Koralle Janos Evander

  22. pleasant post, keep up with this interesting work. It really is good to know that this topic is being covered also on this web site so thank for taking time to discuss this! Jessika Reg Baese

  23. After study just a few of the blog posts in your web site now, and I really like your method of blogging. I bookmarked it to my bookmark web site checklist and might be checking again soon. Pls check out my web page as effectively and let me know what you think. Gerrilee Barclay Merrill

Leave a Reply to bedava Cancel reply

Your email address will not be published. Required fields are marked *