How to Improve Customer Experience: The Power of Customer Journey Mapping
The Power of Customer Journey Mapping: Enhancing Experiences for Lasting Impact
Balancing Systems and Creativity: Empowering Smart People for Success
Creating systems is crucial for any organization or individual who wants to replicate success. Systems help identify patterns, streamline processes, and ensure consistency in our actions. However, overly regimented systems can stifle creativity and limit the ability of employees to use their innovation and intelligence to improve the system. To strike a balance between consistency and innovation, we need to empower smart people to use their creativity and intelligence. By giving them the resources and support they need, we can create systems that ensure success and foster a culture of creativity and innovation. If you want to learn more about balancing systems and creativity, you can attend the Business with Altitude Summit between 9-10 May 2023. It is a first-of-its-kind conference that will dive into every part of your business that affects your success, including how to set up and maintain systems that replicate results but don’t stifle creativity.
Are You Making This Customer Faux Pas in Your Business?
Welcome to the Business with Altitude Summit! As small and medium-sized service-based businesses, we all share the desire to do right by our customers. But why do some businesses achieve global success while others struggle to stand out from the crowd?
In our latest blog post, we share the tale of two churches who made a critical mistake in their marketing collateral for Easter. They forgot to consider their customers’ needs and as a result, missed out on potential attendees for their events.
Learn how to avoid this customer faux pas and truly understand and honor your customers by joining us at the Business with Altitude Summit from 9-11 May 2023. Our industry experts will share practical solutions and strategies for strategic alignment, creating memorable customer experiences, leveraging brand and technology for growth, and leadership development.
Don’t miss out on this opportunity to take your business to new heights. Limited in-person seats available, so secure your spot today at https://bit.ly/3IZghlA
From Stagnation to Acceleration: How Altitude Summit Can Transform Your Insurance Business
Over the past decade, I have worked with insurance brokers, UMAs, and administrators, and I have some insights into the challenges you face today. The insurance industry is highly competitive, and many insurance professionals struggle to differentiate themselves. This is caused by a lack of strategic alignment, poor customer experiences, and difficulty leveraging technology and …
A little story about the importance of consistency
In these business growth blogs, we discuss how to create a competitive advantage for SMEs by focusing on creating conscious customer experiences.
You need to focus if you are going to be successful in your business. Knowing what to say no to and what to delegate and outsource is crucial to your success. In this blog post, we’ll unpack foundational business principles that will support you with focus and ultimately lead you to your fortune. I believe …
Purposse to Profit
You need to #focus if you are going to be successful in your business. Knowing what to say no to and what to delegate and outsource is crucial to your success. In this series, we’ll unpack foundational business principles that will support you with focus and ultimately lead you to your business success. Today I share my view …
How to increase your profit without a single ad
As you know, I had my refresh done today… What’s the best part of the salon visit? Mine is the head massage ☺️ @Hair_by_Helen is always fantastic, but today she had help! Thank you, Imogen! Here is the thing… As a control freak myself, I know it’s hard to let someone else step in and …
Customer Experience is your best competitive advantage – Rule 1
First, I want to make it clear that customer experience is not just about improving your website and making it easier for your customers to get what they want. It’s a much more holistic effort. The real power comes from its ability to change the way your customers think of you. Experiences rooted in genuine …
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